IT System Administrator (m/f/d) with a Focus on User Support

www.leg-thueringen.de

IT System Administrator (m/f/d) with a Focus on User Support

Implementing projects of structural policy significance and laying the groundwork for the dynamic development of a modern economic and technological hub—these are the tasks of Landesentwicklungsgesellschaft Thüringen mbH. We develop, prepare for development, and market commercial properties; support municipalities in regional cooperation; and, together with cities and counties, carry out urban development and urban renewal. As part of our economic development efforts, we attract investors by offering a full range of services for Thuringia as a business location, assist Thuringian companies in entering economically promising markets abroad, and promote Thuringia as a destination.

Are you passionate about IT, enjoy helping with technical challenges, and want to actively help shape the digital work environment? Then join our team.

For our Information Technology department, we are seeking a full-time, permanent employee to start as soon as possible:

IT Systems Administrator (m/f/d) with a Focus on User Support

As an IT Systems Administrator (m/f/d) with a focus on user support, you will ensure the smooth operation of our IT workstations and serve as the first point of contact for our employees regarding technical questions. In this role, you will handle both traditional support tasks and administrative duties in the Microsoft environment, and you will contribute to exciting IT projects.

Your Responsibilities:

• Serve as the first point of contact for our employees regarding technical questions and IT issues via phone, the ticket system, remote access, and on-site
• Provide first-level support for Microsoft 365, particularly Outlook, Teams, and Office
• Analyzing, prioritizing, and resolving issues, as well as escalating more complex issues to downstream support units
• Processing and documenting support requests in our ticket system
• Support, setup, and maintenance of PCs, laptops, mobile devices, and other workplace technology
• Installation, configuration, and updating of Windows clients and standard software
• Implementing security, update, and patch management measures on end devices
• Supporting printers, multifunction devices, and presentation equipment
• Support for the management of user accounts, access rights, and permissions
• Assistance with the setup and support of VPN and remote access
• Support for the administration of Active Directory, Microsoft Entra ID, and endpoint management solutions
• Creation and maintenance of technical documentation
• Participation in IT projects, rollouts, and workstation migrations
• Support for the management of software licenses and IT contracts
• Support for the procurement of hardware and software

Your Profile:

• Successfully completed vocational training in the IT field, e.g., as an IT specialist (m/f/d) for system integration, an IT systems electronics technician (m/f/d), or a comparable qualification
• Very good knowledge of Microsoft Windows environments and client management
• Experience in IT user support or help desk
• Ideally, knowledge of Microsoft 365, Microsoft Entra ID, Teams, Active Directory, endpoint management, and basic networking technology
• A structured, independent, and solution-oriented approach to work
• Strong service and customer focus
• Excellent communication skills and a passion for teamwork
• Very good German skills and good English skills

Our Benefits:

• Diverse responsibilities ranging from user support to administration and projects
• Attractive compensation and a 13th month’s salary
• 39-hour workweek, flexible hours, time-banking, and hybrid work arrangements
• Personal and professional development
• Active health promotion and work-life balance
• Bicycle leasing

Have we piqued your interest?

Then we look forward to receiving your detailed application, including a cover letter, resume, references, and your earliest possible start date, via email (max. 10 MB) to: bewerbung@leg-thueringen.de.

We look forward to getting to know you!