Senior OpenText ITSM Consultant

1 day ago Be among the first 25 applicantsDirect message the job poster from ITSM Solutions InternationalAccount Director @ ITSM Solutions InternationalWe are seeking an experienced Senior HP Service Manager (HPSM) / OpenText ITSM Consultant to support and optimize our client's IT Service Management environment. This is a senior-level position that requires strong technical expertise, communication skills, and the ability to work independently or within a team.Key Responsibilities:Administer, configure, and maintain HP Service Manager (OpenText ITSM v9) environmentsCustomize workflows, forms, and business rules to meet client requirementsProvide technical guidance and support to internal teams and end-usersPerform system upgrades, patches, and integration with other ITSM toolsTroubleshoot and resolve system-related issues efficientlyCollaborate with cross-functional teams on ITSM best practices and process improvementsEnsure compliance with security and data protection policiesRequirements:5+ years of experience working with HP Service Manager/OpenText ITSMProven track record in large-scale ITSM implementations or support projectsStrong understanding of ITIL processes and frameworksFluent in German (spoken and written) – mandatoryResident in Germany with the ability to work legallyExcellent problem-solving and analytical skillsStrong communication and documentation abilitiesNice to Have:ITIL certificationExperience with integrations (e.g., LDAP, email, external ticketing systems)Knowledge of related tools like UCMDB, SMAX, or other OpenText platformsSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at ITSM Solutions International by 2xGet notified about new Information Technology Service Management Consultant jobs in Germany.Service Delivery Manager – Digital WorkforceBusiness Analyst - (Remote Europe and Nigeria)Business Analyst – IT / Bankenumfeld – Voll Remote(Junior) Data Analyst / Business Analyst ProcurementPart-time Insight Services Project ManagerBochum, North Rhine-Westphalia, Germany 1 day agoBusiness Analyst (m/w/d) KYC- und IT-ProzesseBusiness Analyst / ERP-Administrator (m/w/d)Business Analyst (all genders) - up to 100% REMOTE possibleBurgdorf, Lower Saxony, Germany 2 days agoBurgdorf, Lower Saxony, Germany 3 hours agoHildesheim, Lower Saxony, Germany 2 days agoFrankfurt am Main, Hesse, Germany 2 days agoBusiness Controller / Business Analyst (m/w/d)Duisburg, North Rhine-Westphalia, Germany 1 day agoData Warehouse Business Analyst:in / Data ModelerBurgdorf, Lower Saxony, Germany 2 days agoBusiness Analyst / Consultant * Smart Metering SoftwareprodukteBurgdorf, Lower Saxony, Germany 2 days agoRequirements Engineer / Business Analyst (m/w/d)Business Analyst Standardsoftware / Banking (all genders)Frankfurt am Main, Hesse, Germany 8 months agoBusiness Administrator as Project Manager

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